Operations Manager with IT Service Management Expertise

· Administration & Secretarial · Nairobi, Kenya

On-site

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TypeFull-time

Posted1 month ago

Key requirements

Diploma qualification
At least 3 years of experience
Strong operations, team management, reporting, scheduling, process improvement, and service delivery coordination capability
Experience working with IT support environments, client-facing service teams, and productivity tools will be an advantage.

Skills

IT managementTeam leadershipProcess improvementClient relationship managementTechnical supportAteraOffice 365UltaTel

Experience

3+ yearsAssociate Degree

About the role

About the CompanyWorld Network Systems is an IT services company offering managed IT services, hotel IT support, network cabling, cloud computing solutions, outsourced IT support, PC deployment, and WiFi installation services for businesses of different sizes. The live vacancy was publicly listed on April 15, 2026.Job SummaryThe Operations Manager will be responsible for the smooth day-to-day runn

Candidate Briefing

Operations Manager with IT Service Management Expertise

administration-secretarial

Key Requirements

Education: associate
3+ years of experience